Frequently Asked Questions
Find answers to all your questions about Your Wallet here. If you can't find the answer you're looking for, don't hesitate to contact our support team.
Your Wallet is a mobile wallet application that allows you to securely manage your crypto assets. With its user-friendly interface and advanced security features, you can easily control your digital assets.
You can download the Your Wallet app for free from the App Store or Google Play Store. After installation, you can create your wallet in a few simple steps.
Your Wallet currently supports Turkish, English, Spanish, French, German, Russian, Chinese, and Japanese. Language options are updated regularly.
Downloading and using Your Wallet is free. You only pay network (gas) fees when performing transactions on blockchain networks.
You can reach our technical support team 24/7 via the in-app support section or at hello@yourwallet.com.
Your Wallet uses the latest security standards. Your private keys are encrypted and stored on your device. It also offers biometric authentication and PIN protection for additional security.
It is important to keep your recovery phrase (12 or 24 words) in a safe place when creating your wallet. These words allow you to regain access if you forget your password.
Go to Settings > Security > Two-Factor Authentication to enable 2FA. You can choose from SMS, email, or an authenticator app.
After installing Your Wallet on your new device, use the 'Import Existing Wallet' option and enter your 12 or 24-word recovery phrase.
You can report suspicious activities or fraud attempts to hello@yourwallet.com or through the in-app security report section.
Transaction fees (gas fees) are dynamically calculated based on the network congestion. Your Wallet offers low, medium, and high priority fee options.
You can buy with credit/debit cards, bank transfers, and other cryptocurrencies. Supported payment methods may vary by country.
New accounts have a daily limit of 1000 USD. You can increase this limit by verifying your identity. For users who complete the KYC process, the limit can go up to 50,000 USD.
Transactions already sent to the blockchain cannot be canceled. However, you can cancel transactions that are not yet broadcast. Some networks may charge an additional fee for speeding up or canceling transactions.
Crypto withdrawals depend on blockchain confirmation times. Fiat withdrawals may take 1–5 business days depending on your bank and payment method.
Your Wallet currently supports Bitcoin, Ethereum, BNB, and other popular cryptocurrencies. The list of supported coins is updated regularly.
You can earn passive income by staking eligible cryptocurrencies. The staking period and return rate vary depending on the asset. Minimum staking amounts differ by token.
You can view, send, and receive your NFTs under the 'Collections' tab. Your Wallet supports NFTs in ERC-721 and ERC-1155 standards.
With the Swap feature, you can convert different cryptocurrencies. Prices are fetched from multiple DEXs to provide the most favorable rate.
You can securely connect to Web3 apps through the DApp Browser. Your Wallet also supports connections via the WalletConnect protocol.